If they finish quickly and especially if they require payment, you may have a serious infection. These on-demand scanners are free and take considerable time to run. (2) Supplement your regular security software with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. This can help surface undisclosed bundle items that snuck in with some software you agreed to install. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. (1) Open the Windows Control Panel, Uninstall a Program. If the system simply seems allergic to third party browsers, that can indicate a malware problem. If you get an error referring to a policy, this can indicate a setting that needs to be changed in IE or in the Windows Registry. Are you getting an error message when you try to download Firefox 38? I suggest selecting from the "full" installers on this page (scroll down to your preferred language):
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